Useful Educational Guides
Box up the item/s safely and securely and mark the return number clearly on the outside of the package and on any paperwork. Send to your local authorised service department see our contact page.
You can request a returns number here
The serial number is on the ID plate on the unit, it's also the original invoice from purchase and flow calibration certificates
Contact Webtec with as much information as you have
This varies depending on the level of service, but you should allow 2 weeks from when the unit leaves you to when it arrives back.
Unfortunately we don't offer this service
This depends on the unit you have and what's required, use the Fault Finding Tree
The flow calibration certificate is not compulsory
Copies of certificates are available, please contact us.
It is very unusual that we can't repair your unit, if this happens you might be offered a trade in
We don't mind if you prefer to use your supplier or deal with us directly.
We only service Webtec test equipment, we can't service non-Webtec units
We have Webtec service centres in Cambridgeshire UK, Milwaukee USA and Leverkusen Germany, in addition to this we have authorised distributors with service centres in Australia and Chile.
We recommend testers and flowmeters are calibrated every 4000 hours or 12 months, whichever is sooner
All Webtec repairs come with a 3 month warranty as standard
Use the Fault Finding Tree or contact Webtec with as much information as you have at firstname.lastname@example.org
We only sell safety burst discs. The repair of the tester requires specilised knowledge and equipment to ensure the users safety for this reason we don't sell spares parts.
Please email email@example.com with your question