To strengthen its’ technical service to customers in the Australasian region, Webtec has appointed fluid power specialist STAUFF Australia as a Webtec Authorised Service centre. The agreement is part of Webtec’s global strategy to offer the same high level of service and support to customers through specially selected partners who have the same business and technical values in areas where there is no Webtec owned facility.
The Service centre is located at STAUFF’s New South Wales facility and is kitted with the same testing equipment, both hardware and software, and an identical data acquisition system as used by Webtec. A full training programme has been implemented by Steve Thorpe, Webtec’s International Sales Manager to ensure that STAUFF’s team are fully experienced and qualified. Software updates will be carried out via the cloud system which will ensure that this new Service Centre will mirror Webtec’s own testing centres.
Steve Thorpe, commenting on the agreement said, “this is an exciting opportunity for both companies. We have worked together for over 30 years and this formal agreement appointing STAUFF as our authorised service centre takes our relationship to the next level and our customers will benefit from the high level of service that will be available locally”.
Branno Tesanovic, General Manager Business Development at STAUFF Corporation Pty added, “we are very excited about our Webtec Authorised Service Centre investment and look forward to taking our customer service capabilities to the next level”.
Further information on STAUFF Australia can be found at www.stauff.com.au.